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Maren Gold Group

Product Care & Repair

We are delighted to offer cleaning and repair services for most Jewelry products.

Gemstone and Pearl Jewelry

Crafted from precious materials, diamond, gemstone, and pearl jewellery require special care and attention.

Day-to-day Care

Diamond, gemstone and pearl jewellery needs to be treated with care. Even diamonds, the world’s hardest mineral, can be damaged under certain circumstances; other gemstones are delicate. To prevent damage as much as possible, we recommend that you avoid exposing your diamond, gemstones and pearl jewellery to the following:


Variable temperatures (humidity, hot water, extended exposure to direct sunlight, etc.)

Perfumes and cosmetics

Household chemicals and harsh cleaners

Taking off your jewellery when you bathe, swim, or exercise is highly recommended to maintain quality.


Gold Jewelry

Between professional servicing, most gold jewellery can be maintained with a non-abrasive cleaner. Examine your jewellery regularly to ensure settings are snug and joining clasps are secure.

Avoid exposing gold jewellery to household bleach, which will cause rapid discolouration and possible disintegration of the gold.

Storing your jewellery plays an important part as well. At the time of purchase, all jewellery is wrapped in a protective box, case or tarnish-resistant pouch. We recommend placing it back in its original case or another suitably lined box or bag between uses.


Our services include:

Professional jewellery resizing, cleaning, polishing and repair

To submit a service request, kindly contact us at


Terms and conditions apply.


Our Customer Care Team is available Saturday to Thursday: 9 AM - 6 PM.



Important Note: This Product Care and repair policy does not cover Watches, Accessories, Art & Antiques.



Read the below carefully:


*Defective/Damaged Product Return Policy.


For other servicing questions, please email us at


Whatsapp at

+971 56 614 5682


              Terms & Conditions

              Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...